Terms and FAQs

TERMS and FAQs

Should you need any information, please click the appropriate tab below. If you don’t see what you desire be sure to contact us via our contact form, for which there is a link at the bottom of each page. At Zen Art & Design we strive to bring you the best experience possible both in ordering and in enjoying our artisanal puzzles.

If you receive the wrong item, you may return it unopened within 7 days of receipt, and we will exchange it expeditiously. Although we take great pride in our quality assurance, it is possible (but extremely improbable) for a puzzle to have a defect–if your puzzle is defective, please email us a description and  photograph of the defect, and we will replace your puzzle right away!

To return a product, please contact us through our contact form and we will issue you a return identification number and provide you with return shipping information. Returns without a return identification number will not be accepted. Returns for other reasons are considered on a case-by-case basis, will be subject to a restocking fee of 15%, and buyer is responsible for return shipping costs.

Zen Art & Design will never share your personal information with a third party for any reason.

Please allow 2 business days from the time of order for your order to be shipped.  We ship all orders via USPS, and during checkout, you will have the option to choose from USPS Priority or Expedited.

Q:  How can I contact you?

A:  You can contact us via the contact form at the bottom of each page.

Q:  Do you ship outside of the United States?

A:  Gladly!

Q:  How long does shipping take?

A:  Packages are typically shipped out within 2 business days.

Q:  Will you share my private information with anyone else?

A:  Absolutely not! At Zen Art & Design, we value the privacy of our customers. We will not share your information with any other party for any reason.

Q:  For which age groups are your puzzles recommended?

A:  Zen Puzzles are designed and created for adults, but may be enjoyed by the intuitive puzzler ages eight and up.  Zen Puzzles contain small parts that can be harmful if swallowed, so young children should have adult supervision at all times when playing.

Q: Where are your puzzles manufactured?

A:  In the beautiful foothills of Western Massachusetts.

Q: What kind of wood is used in your puzzles?

A: FSC Certified Birch plywood.

Q: What is a figural?

A: A figural piece, also referred to as a whimsy or a whimsical piece, is a unique piece or group of pieces that are shaped like an object such a lion, tiger, flower, or person ice skating.